Client services
Shipping Information
Orders are processed Monday through Friday, excluding public holidays. Please allow 2 to 5 business days for your order to be prepared prior to dispatch.
Returns & Exchanges
Unworn items in their original packaging can be returned within 30 days of delivery. Simply contact support@robertomoretti.com to request authorization before sending your item back. Refunds are credited to your original payment method after the returned items are inspected.
Authenticity Guarantee
Every piece at Roberto Moretti is guaranteed 100% authentic and sourced straight from authorized retailers and designers. Before shipping, each product is thoroughly inspected to ensure its quality and authenticity.
Secure Payment
Secure Checkout: Your personal and payment details are fully protected via SSL encryption.
Accepted Methods: We welcome all major payment options, including Visa, MasterCard, Apple Pay, and Google Pay.
Buyer Protection: To ensure your safety, high-value orders may undergo an additional verification process.
Customer Support
Need assistance? Reach our concierge team for sizing, order, or product inquiries at support@robertomoretti.com or via live chat.
Hours: Mon-Fri 08:00–17:00 | Sat 09:00–14:00 (CET). Closed Sundays and holidays.